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Refund & Returns Policy

We are committed to providing you with high-quality products. If you encounter an issue with your order, we are here to help.

Return Eligibility We accept returns for items that are damaged, defective, or incorrect. To be eligible for a return:

  • The request must be initiated within 7 days of delivery.

  • The item must be unused, unopened, and in its original packaging with all seals intact.

  • You must provide proof of purchase (Order ID or Invoice).

Non-Returnable Items Please note that we cannot accept returns on:

  • Opened or used personal care products (due to hygiene reasons).

  • Items damaged due to customer mishandling or misuse.

  • Free gifts, samples, or promotional items.

Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Will be processed to your original method of payment within 7–10 business days.

How to Start a Return Please email us at theglowcompany111@gmail.com with your Order ID and photos of the damaged/incorrect item.

Cancellation Policy

Orders can be cancelled only before dispatch

Once shipped, the order cannot be cancelled

Refund for cancelled orders (if prepaid) will be processed within 5–7 business days

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